• Represents the brand to the highest standard in their personal styling, grooming standards,

demeanor and overall appearance

• Confident in conveying to customers their knowledge of brand history, design process and our global omnichannel business

• Conducts themselves in line with company values

• Works well under pressure

• Provides commercial feedback to the business identifying opportunities to improve performance

• Responsible for all aspects of silent-service, brand standards and store cleanliness being met

• Inquisitive and keeps up to date with company news

• Delivers an elevated service experience

• Delivers a personalized service experience using the Reiss Experience CIC philosophy, across all

customer interactions and touch points

• Prioritizes the customer making sure that they always feel appreciated and valued

• Demonstrates they are an expert by inspiring and advising customers with all available products and services

• Builds and nurtures customer relationships, creating a loyal customer base

• Shares in depth knowledge of product, fabrics, design direction, latest trends to inspire and style

outfits to suit customers

• Leads PK Sessions with Bloomingdales team

• Achieves concession targets and delivers expected results

• Ensures all business targets and KPI’s are met

• Uses all tools and services available to achieve Concession targets

• Understand how the store and business makes (and loses) money

• Understands what is required of them in their role and how they impact the business

• Collaborates and works well with their Area and Area Manager

• Makes positive and valuable contributions to all meetings

• Builds strong relationships across the Area and with stake holders within the store

• Plans ahead, meets deadlines and delivers expected results

• Acts as a Brand Ambassador while looking for opportunities to maximize sales

• Provides an operationally efficient store environment

• Use systems and reports to drive performance and productivity

• Maintains and accurate stock inventory, completing all stock processes and to required deadlines

• Protects the store from any potential of loss i.e. stock, financial or data

• Knows how to support omni channel business

• Works with a sense of urgency, effectively balancing multiple requests and tasks and meets


• Ensures the stores is operationally compliant

• Contributes to a successful team

• Communicate effectively with other individuals

• Takes responsibility for their own development and completes required training

• Responds positively to feedback, seeing it as an opportunity to grow, while also demonstrating how

to accept and receive feedback

• Records and/or escalates any performance issues in store

• Understands how their behavior can impact the business

• Contributes to a positive store environment

• Is reliable, completing all task and requests as required

• Understands when to record and/or escalate an issue or difficult situation to Management

• Contributes to a diverse and inclusive environment

This list is not exhaustive, at times you maybe required to take on additional responsibilities

All applicants must be at least 18 years of age