• Represents the brand to the highest standard in their personal styling, grooming standards,
demeanor and overall appearance
• Confident in conveying to customers their knowledge of brand history, design process and our global omnichannel business
• Conducts themselves in line with company values
• Works well under pressure
• Provides commercial feedback to the business identifying opportunities to improve performance
• Responsible for all aspects of silent-service, brand standards and store cleanliness being met
• Inquisitive and keeps up to date with company news
• Delivers an elevated service experience
• Delivers a personalized service experience using the Reiss Experience CIC philosophy, across all
customer interactions and touch points
• Prioritizes the customer making sure that they always feel appreciated and valued
• Demonstrates they are an expert by inspiring and advising customers with all available products and services
• Builds and nurtures customer relationships, creating a loyal customer base
• Shares in depth knowledge of product, fabrics, design direction, latest trends to inspire and style
outfits to suit customers
• Leads PK Sessions with Bloomingdales team
• Achieves concession targets and delivers expected results
• Ensures all business targets and KPI’s are met
• Uses all tools and services available to achieve Concession targets
• Understand how the store and business makes (and loses) money
• Understands what is required of them in their role and how they impact the business
• Collaborates and works well with their Area and Area Manager
• Makes positive and valuable contributions to all meetings
• Builds strong relationships across the Area and with stake holders within the store
• Plans ahead, meets deadlines and delivers expected results
• Acts as a Brand Ambassador while looking for opportunities to maximize sales
• Provides an operationally efficient store environment
• Use systems and reports to drive performance and productivity
• Maintains and accurate stock inventory, completing all stock processes and to required deadlines
• Protects the store from any potential of loss i.e. stock, financial or data
• Knows how to support omni channel business
• Works with a sense of urgency, effectively balancing multiple requests and tasks and meets
deadlines
• Ensures the stores is operationally compliant
• Contributes to a successful team
• Communicate effectively with other individuals
• Takes responsibility for their own development and completes required training
• Responds positively to feedback, seeing it as an opportunity to grow, while also demonstrating how
to accept and receive feedback
• Records and/or escalates any performance issues in store
• Understands how their behavior can impact the business
• Contributes to a positive store environment
• Is reliable, completing all task and requests as required
• Understands when to record and/or escalate an issue or difficult situation to Management
• Contributes to a diverse and inclusive environment
This list is not exhaustive, at times you maybe required to take on additional responsibilities
All applicants must be at least 18 years of age